Last Updated: 08/12/2026
1. Introduction
Reed Electrical Services (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage our services, communicate with us by telephone, email, or text message, or otherwise interact with us.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, mailing address, service address, and other details you provide when contacting us or requesting our services.
- SMS and Mobile Information: If you opt in to receive text messages from us, we may collect your mobile telephone number, SMS opt-in and opt-out status, consent records, and information related to our text message communications with you.
- Technical Information: IP address, browser type, device type, operating system, and other technical details collected through cookies and analytics tools.
- Usage Data: Information about your interactions with our website and services.
3. How We Use Your Information
We may use the information we collect to:
- Provide, operate, schedule, and improve our electrical services.
- Respond to inquiries, requests for estimates, appointments, and customer service requests.
- Communicate with you regarding appointments, scheduling, service updates, account information, and other service-related matters.
- Send text messages to individuals who have provided the appropriate consent to receive such communications.
- Send promotional or marketing communications when you have provided any consent required by applicable law.
- Enhance website functionality and user experience.
- Comply with applicable legal obligations, enforce our agreements, and prevent fraud or misuse of our services.
4. How We Share Your Information
We may disclose personal information to service providers that perform services on our behalf, such as website hosting, communications, scheduling, payment processing, information technology, and other business support services. These service providers may use the information only as necessary to provide services to us and are not authorized to use your information for their own marketing purposes.
Mobile Information and SMS Consent: No mobile information will be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties or affiliates for their marketing or promotional purposes. This restriction does not prohibit us from sharing information with vendors or service providers that process text messages on our behalf solely for the purpose of providing our messaging services.
5. SMS/Text Messaging Program
If you provide your mobile phone number and opt in to receive text messages from Reed Electrical Services, you may receive text messages relating to your inquiries, appointments, scheduling, estimates, service requests, service updates, customer support, and, where you have separately consented, promotional or marketing communications.
Message frequency may vary depending on your interactions with us and the services you request. Message and data rates may apply according to your mobile carrier and wireless plan.
You may opt out of receiving text messages at any time by replying STOP to a message from us. After you submit an opt-out request, you may receive a final confirmation message confirming that you have been unsubscribed. For assistance with our text messaging program, reply HELP or contact us at [email protected] or 708-837-9993.
Your consent to receive text messages is not a condition of purchasing goods or services from Reed Electrical Services. Consent applies only to communications from Reed Electrical Services and is not transferred to or shared with other businesses for their marketing or promotional purposes.
Wireless carriers are not liable for delayed or undelivered messages.
6. Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect your personal information from unauthorized access, alteration, loss, misuse, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance user experience, understand website usage, and improve our services. You can adjust your browser settings to refuse certain cookies, although doing so may affect some website functionality.
8. Your Rights and Choices
Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:
- Request access to or correction of your personal information.
- Request deletion of certain personal information.
- Opt out of marketing communications.
- Opt out of SMS communications at any time by replying STOP.
- Restrict or object to certain processing activities where applicable.
9. Third-Party Links
Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy practices, security, or content of those third-party sites, and we encourage you to review their privacy policies before providing personal information.
10. Children’s Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take reasonable steps to delete it.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable requirements. Changes will be posted on this page with an updated “Last Updated” date.
12. Contact Us
For questions, concerns, or requests regarding this Privacy Policy or our text messaging practices, please contact us at:
Reed Electrical Services
9735 S 81st Ave
Palos Hills, IL 60465
[email protected]
708-837-9993